Refund Policy

To make the process transparent, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

Within this policy, before dispatching a return, write to support@touchlandclear.shop for authorization. Approved return shipping is paid by touchland, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product.

In day-to-day application, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected.

In keeping with our customer promise, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance.

From a customer-service perspective, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy.

Authorized return address: 117 Davis Pl, Clarkesville, Georgia, 30523, United States

Refund and exchange support: support@touchlandclear.shop or 512-500-0902, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandclear.shop
Phone: 512-500-0902
Physical address: 117 Davis Pl, Clarkesville, Georgia, 30523, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)